Top 10 Frequently Asked Questions
Additionally you can download again your models from the Downloads page in the Account management section where all your successfully purchased models and all past downloads are logged.
Moving from Monthly to Annual Subscription will save you money (around 10 EUR/month) and give you lots of benefits - Partner discount, CG Connected downloads and unused quota rollovers. The process is counted as an upgrade of your current Monthly plan and it will cost you 0 EUR, but you will have to wait until the end of your commitment period, before you switch.
For example, you’ve started a Personal Monthly Subscription on July 28th and on August 25th, you are deciding to get a Professinal Annual. The new plan will be marked as “Next (Upcoming) Plan” and from August 28th you can start using it.
You can use the Request button in the "Available 3d file formats" table on each product’s page to send us a custom file format request. Here's how it's done:
Here's how you can do it from the Downloads section of your account:
We do not charge additional fees for file conversions, but please, note that some 3d file formats might not be availabe for a particular model.
Additionally a bank transfer option is available. Please, note that In order to have your order processed without any delays you will need to send us an email confirming that the bank transfer has been done.
The big difference comes from commitment period - signing for Annual means that you are obliged to pay 12 consecutive monthly fees. Skipping a payment isn’t allowed.
The Monthly Subscription requires payment for the upcoming month. You can skip months and start again, if you want.
Since, the Annual Subscribers are making a bigger commitment, they receive additional benefits:
- With Annual Subscription you will have unused quota rollover. The maximum number of rollover is equal to the quotas for three months. For example, with the Business plan you can transfer up to 108 downloads and use 36 of them for Signature collection or CG Connected!
- You receive additional partner discount for on-demand purchases on www.designconnected.com and www.cgconnected.com. The percentage depends on the specific plan.
- The price per month is a little bit lower than the Monthly Subscriptions. For the highest plan, Business, the difference is 10 EUR.