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Top 10 Frequently Asked Questions

What is Design Connected Subscription?

If you need new 3d models on a monthly basis, Design Connected Subscription will give you maximum flexibility at the industry best prices.

Do I need to register an account to buy models?
Yes. A free account registration is required in order to purchase and download any 3d models from Design Connected catalogue. Sign-up now
Do my prepay money expire?
No. Your prepay balance is active for an unlimited time.
How can I download again a 3d model that I have downloaded before?
You can download at no additional charge any previously downloaded models directly by clicking on the Download model icon or the Download model button which are available for all successfully purchased models.

Additionally you can download again your models from the Downloads page in the Account management section where all your successfully purchased models and all past downloads are logged.
How to download the model(s) I have just purchased?
You can download your purchased models at the Downloads page. Please, note that when you log in the system will automatically allow you a direct download using the Download button available for all the models you have purchased.
I need an invoice on my company’s name.
An invoice for your order will be automatically generated using the Billing details you have provided during the payment process. If you’d like to have your invoice issued using different details just check the “My business details are different then my billing details” option on the Payment details page and fill in the info required.
Is Design Connected free to join?
Yes, it’s free to join and create your personal account at www.designconnected.comSign-up now >>
Is there a time limit for downloading a 3d model?
No. All successfully purchased models are permanently stored in your Downloads page and will be available for unlimited number of downloads/re-downloads.
Switching from Monthly to Annual Subscriptions

Moving from Monthly to Annual Subscription will save you money (around 10 EUR/month) and give you lots of benefits - Partner discount, CG Connected downloads and unused quota rollovers. The process is counted as an upgrade of your current Monthly plan and it will cost you 0 EUR, but you will have to wait until the end of your commitment period, before you switch.

For example, you’ve started a Personal Monthly Subscription on July 28th and on August 25th, you are deciding to get a Professinal Annual. The new plan will be marked as “Next (Upcoming) Plan” and from August 28th you can start using it.

The 3d software I use does not support any of the file formats you offer. What should I do?

You can use the Request button in the "Available 3d file formats" table on each product’s page to send us a custom file format request. Here's how it's done: 

Request format from product page

Here's how you can do it from the Downloads section of your account:

Request format from Downloads

We do not charge additional fees for file conversions, but please, note that some 3d file formats might not be availabe for a particular model.

 

What are my payment options?
You can make a payment using Visa/MasterCard credit/debit card directly on Design Connected or you can choose the PayPal payment option.

Additionally a bank transfer option is available. Please, note that In order to have your order processed without any delays you will need to send us an email confirming that the bank transfer has been done.

What are the benefits if I subscribe?

With a Subscription you get Design Connected 3d models at the best price (2.75 EUR per model with Annual Business subscription plan). Yes, this is up to 10 times less than the standard on-demand purchase price.
Furthermore, with a Subscription you get convenient instant downloads as you don’t need to place an order every time you purchase new models. By the way, our Prepay purchasing option also gives you that benefit. 

The Annual Subscription aslo gives you additional benefits:

  • Partner discount (5, 10, 15, 20 or 25%), which will be applied to your on-demand orders during the Subscription period. This discount is also available on CG Connected!
  • Ability to choose whether to use your Signature quota on www.designconnected.com or www.cgconnected.com! 
  • Rollover of the unused download.

 

What are the differences between Annual and Monthly subscription?

The big difference comes from commitment period - signing for Annual means that you are obliged to pay 12 consecutive monthly fees. Skipping a payment isn’t allowed.

The Monthly Subscription requires payment for the upcoming month. You can skip months and start again, if you want.

Since, the Annual Subscribers are making a bigger commitment, they receive additional benefits:

  1. With Annual Subscription you will have unused quota rollover. The maximum number of rollover is equal to the quotas for three months. For example, with the Business plan you can transfer up to 108 downloads and use 36 of them for Signature collection or CG Connected!
  2. You receive additional partner discount for on-demand purchases on www.designconnected.com and www.cgconnected.com. The percentage depends on the specific plan.
  3. The price per month is a little bit lower than the Monthly Subscriptions. For the highest plan, Business, the difference is 10 EUR.
What do I get with a Subscription?

Depending on the subscription plan you choose you’ll be able to download 3, 6, 9, 18 or 36 models of your choice per month (monthly download quota). Or these are 36, 72, 108, 216 or 432 3d models per year!
Your monthly downloads contain a specific number of 3d models from our Essentials and Signature collections*. For example with a Professional subscription you’ll have а maximum of 18 downloads per month, maximum 6 of which can be used for the Signature collection. If you want, you can use all your downloads for models of the Essentials collection!

* If you have Annual Subscription, you will be able to choose whether to use their Signature quota on www.designconnected.com or download awesome content from CG Connected

 

What’s Connecter Server?

Connecter Server offers high performance and reliable digital assets management for large teams through shared workspace database hosted locally, on self-managed servers or in the cloud. It also comes with its own ready-to-use server-based teams and members management with flexible access permissions controls.

What’s the price of Connecter Server?

Connecter Server is offered as SAAS (Software as a service) and is licensed on a monthly subscription basis.

There are four price tiers based on the number of users: for up to 5, up to 10, up to 15 and up to 20 users. There are flexible plans available for teams that don’t fit within these plans. Contact us for a custom quote.

Where is the record of all my orders and downloads?
We record each purchase and downloads you make. Simply log into your account and choose between Orders or Downloads sections for more details.
Why Connecter Server is not free?

To meet the demanding needs of larger teams working with thousands of assets, Connecter Server’s requires a lot of additional resources for development and higher level of customer support compared to free Connecter. We believe that the fairly priced subscription model is the only way this product can have a sustainable future, also without affecting the future development of Connecter Free.     

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