Subscription key benefits:

  • Email support (6-hours response, Mon-Sat)
  • Videoconference Support
  • Direct Access to Support Engineers
  • Order Custom Features and Updates
  • Personal Training Sessions
  • Early Access to New Features

Frequently Asked Questions

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What’s Connecter Server?

Connecter Server offers high performance and reliable digital assets management for large teams through shared workspace database hosted locally, on self-managed servers or in the cloud. It also comes with its own ready-to-use server-based teams and members management with flexible access permissions controls.

How to set up Connecter Server database?

Connecter Server uses PostgreSQL database which can be set up on a local network server, remote server or private/public cloud service like Heroku, Microsoft Azure, Amazon AWS or similar. Though it’s a relatively easy and straightforward process, setting up a database for Connected Server requires certain IT administration expertise. 

That's why we provide cloud server for free with every Subscription. Your workspace data will be safely stored and preserved even 6 months after your last payment.

Where shared workspaces data is stored/hosted in Connecter Server?

Shared workspaces data can be hosted on a local network servers, remote managed servers, or in a public/private cloud. Either option will require setting up of a PostgreSQL database where all workspaces data* will be stored and managed.
*Workspace data don’t include the assets and their previews. Multiple setups are available for storing the actual assets files and previews. Look at the following answer in the FAQ.

Where shared assets and their previews are stored in Connecter Server?

There are multiple options for storing digital assets and previews in a shared workspace environment. First and most important rule is to have all assets accessible to all team members. To ensure that, all assets must be stored on:

  • Shared network folder on a local network PC, server or storage device (NAS, etc.)
  • Local folder with a file sharing service like Dropbox, Google Drive or similar. 
  • Private or public cloud storage services like Heroku, Microsoft Azure, Amazon AWS or similar.   
Why free Connecter teamwork is limited to maximum of 5 users?

Free Connecter’s teamwork functionality is designed to suit the needs of small teams collaborating in a local network environment. The specific way Connecter stores and handles shared workspace data and users access and permissions allows its fast and hassle-free setup process - an ideal solution for small teams with limited resources to deal with more sophisticated server-hosted databases and users administration. But this easy-to-deploy teamwork functionality has its technical limitations in terms of number of users and assets.

 

After testing hundreds of practical use cases, we’ve determined that 5 simultaneous users or/and 10 000 assets is the maximum load at which free Connecter can still offer good performance and reliability of the shared workspace data. For anything above these numbers we designed Connecter Server as a reliable solution for bigger teams and assets libraries.

 

Note that if you are already using a teamwork workspace you won't be affected by this limit. Still, we strongly advice you to test Connecter Server and see the difference in the performance.

How can we migrate our team's assets and settings from Connecter to Connecter Server?

In Connecter from Tools, select Migrate Workspace and pick one of your old workspaces. If you need you can extract the existing custom previews to a folder that is accessible by your whole team. We recommend placing it where you store your assets.

Keep in mind that If you want to use Connecter Server from multiple locations (outside your office), all assets should be available - the easiest way is using some cloud service like Dropbox, Drive, etc.

What databases for the shared workspaces are supported?

Connecter Server shared workspace functionality relies on PostgreSQL - “world’s most advanced open-source database”. It offers highly scalable solution for large assets libraries and simultaneous use by many users.

How shared workspaces are managed in Connecter Server?

All information about teams and members is hosted and managed on Design Connected servers through a convenient web portal: https://teamwork.connecterapp.com

Maximum of 10 workspaces can be created within a team, where each one can be shared with different number (limited by the active subscription plan) or/and different members. If you reach this limit and want more, please, contact our support team. 

What’s the price of Connecter Server?

Connecter Server is offered as SAAS (Software as a service) and is licensed on a monthly subscription basis.

There are four price tiers based on the number of users: for up to 5, up to 10, up to 15 and up to 20 users. There are flexible plans available for teams that don’t fit within these plans. Contact us for a custom quote.

Why Connecter Server is not free?

To meet the demanding needs of larger teams working with thousands of assets, Connecter Server’s requires a lot of additional resources for development and higher level of customer support compared to free Connecter. We believe that the fairly priced subscription model is the only way this product can have a sustainable future, also without affecting the future development of Connecter Free.     

What are the advantages of Connecter Server compared to Connecter Free?
  • Connecter Server offers digital assets management and sharing between teams and users located in different workplaces and working concurrently on shared workspaces. Connecter Free limits the teamwork use to teams of up to 5 users working in the same local network only.   
  • With Connecter Server individual team members can access all team workspaces shared with them on any Connecter installed.
  • Notifications for changes made by other users.
  • Advanced control over the user permissions.
What’s the difference between Connecter and Connecter Server?

The main difference is how shared team workspaces work. In free Connecter shared workspaces are located in local database which is the ideal solution for small teams of up to 5 members working within the same local network. In Connecter Server the shared workspaces are hosted on a local network server, remote server or private/public cloud service like Heroku, Microsoft Azure, Amazon AWS or similar. You will get a cloud stored workspace as part of your Subscription! It's up to you if you want to use it or opt for your own server.

 

I’m already using Connecter. Do I need to switch to Connecter Server?

If you already have a shared workspace with your team, the limit of up to 5 users won't affect you. This will happen if you create a new one.
Keep in mind that our tests and feedback from users show that using Connecter Free with more than 5 users will give you sub-optimal performance. Consider Connecter Server's free trial to see the difference.

How the number of users is determined?

Your Connecter Server monthly subscription plan limits the number of concurrent users having simultaneous access to a shared workspace within your team. There’s no limit on how many team members you have added to your team but only the subscription plan-determined number of them can access your shared workspaces at any given time.
If the maximum number of active users is reached, you can upgrade to the next subscription plan or you should remove an user from the shared workspace in order to add another/different one.

How teams and members are managed in Connecter Server?

All information about teams and members is hosted and managed on Design Connected servers through a convenient web portal: https://teamwork.connecterapp.com

There team members can be invited (or restricted) and assigned to different workspaces with the respective access rights.